The Challenge
Managing fraud detection in the high-speed world of mass events is a daily balancing act for Tu Boleta: Every transaction matters, but reviews must be fast enough to keep operations flowing.
- Hundreds of transactions per day had to be checked manually, stretching operational resources.
- Maintaining compliance with strict PCI DSS standards added further complexity.
- Any delay could impact both revenue and customer trust.
The Solution
AF Robotics designed and deployed a fraud-detection RPA bot that:
- Downloaded transaction reports directly from Tu Boleta’s systems.
- Analyzed key variables and cross-checked hundreds of data points in seconds.
- Flagged suspicious patterns for rapid human validation.
- Operated entirely within Tu Boleta’s infrastructure, keeping all data encrypted and access-controlled to meet PCI DSS standards.
- Delivered a consolidated automated report twice daily, enabling immediate action without disrupting sales or exposing sensitive data.
Results
Tech Stack & Governance
- RPA Orchestrator: AF Robotics Cloud
- Source systems: Tu Boleta’s proprietary transaction management platform
- Compliance: PCI DSS standard; encryption at rest and in transit; restricted access to authorized personnel only
What's next
Tu Boleta is exploring further automation opportunities with AF Robotics to enhance customer experience, from ticket purchase flows to post-event engagement — building on the speed, precision, and security achieved in fraud detection.
