Terms and conditions
AF Robotics LLC
1. Acceptance of Terms
By accessing and using the Platform, the User acknowledges having read and accepted these Terms and Conditions. If you do not agree with these terms, please refrain from using the Platform or interacting with AF Robotics.
2. Definitions
By accessing and using the Platform, the User acknowledges having read and accepted these Terms and Conditions. If you do not agree with these terms, please refrain from using the Platform or interacting with AF Robotics.
2. Definitions
- "Affiliates" refers to any Person over whom the Client has decision-making and management power, for whom the User has full responsibility regarding the use of the Platform service.
- "BPMS" or "Software" or "System" refers to the software that allows workflow automation and User interaction with them; offered as SaaS and PaaS technology services.
- "Client" is the Person who acquires the SaaS and/or PaaS service.
- "Login Credentials" means the username and password required to access the Software.
- "Licensees" are the Users Authorized by the Client and whose accounts have been activated by AF Robotics to access the Services.
- "Maintenance" refers to activities carried out to repair, modify, or perform technical, operational, and/or technological maintenance that AF Robotics may undertake, or AF Robotics personnel who carry out those activities, understood according to the context of the term's use. These activities may include, but are not limited to, time windows set for: (i) SaaS or PaaS service maintenance; (ii) maintenance, updates, or support of the Service requested by the Client; and (iii) emergency maintenance, without prior notice, which refers to critical unplanned maintenance for the security and performance of the User's configuration.
- "Fee" refers to the value and/or monthly payment charged to the Client for the Software or related services provided by AF Robotics.
- "PaaS" stands for "platform as a service."
- "Person" means any natural person, civil or commercial company, autonomous estate, joint venture, association, company, corporation, foundation, or any other entity with legal personality or any other entity of the government of Colombia or any nation or political subdivision thereof, whether local or foreign, and any agency, authority, regulatory body, court, central bank, or any entity in the exercise of its executive, legislative or judicial powers.
- "Plan" means the service configuration and associated price according to the different service configurations offered by the Company in each channel, subject to its own terms and conditions in addition to those integrated into this document, as well as to any unilateral update made by AF Robotics regarding its conditions and price.
- "SaaS" stands for "software as a service."
- "Service(s)" means the service that the Client will receive and that AF Robotics will make available based on the previously requested and required Plan, or the simple provision of functionalities and information on the AF Robotics public website.
- "Support" refers to the activities related to providing support/guidance to the User, or AF Robotics personnel who carry out those activities, understood according to the context of the term's use, available live by phone, chat, or through requests during the hours specified in the Support Service Policy, a document that will be understood as an annex to the Terms and Conditions.
The Company provides a Business Process Management (BPMS) software solution through the provision of services related to identifying, automating, optimizing, and monitoring business processes within Client organizations. The Platform allows its Users to access the tools made available to the public, through SaaS and/or PaaS among its different Plans, as well as the provision of information and functionalities on the website for consultation by the general public.
4. Fees
AF Robotics will send an invoice to the Client according to the fee/price that applies to the Services to be provided monthly, in advance, unless the Client has registered a payment method for the automatic monthly discount, in advance, according to the Plan they have acquired.
5. Concurrent Provisions to the Services
AF Robotics will send an invoice to the Client according to the fee/price that applies to the Services to be provided monthly, in advance, unless the Client has registered a payment method for the automatic monthly discount, in advance, according to the Plan they have acquired.
5. Concurrent Provisions to the Services
- General Rules of Use: Each User is obligated to: Be of legal age and legally capable of entering into obligations, maintain the confidentiality of their Login Credentials, pay their plan fee on time, and not exploit the contracted Service economically with third parties.
- Support Services: AF Robotics will make available to the Client and Users support channels to respond to their needs and concerns.
- Service Availability and Additional Services: The User acknowledges that it is technically impossible to achieve 100% availability of the Platform Service, especially for maintenance, security, or capacity reasons, as well as due to the use and dependence on third-party services or due to events beyond the Company's direct control.
- Links to Other Web Portals/Platforms or Similar: The Platform and the provision of its services may include links to other external websites to provide additional information, updates, and training to its Users. The Company does not grant authorization for creating links to its Platform or for sharing on social networks without its prior approval.
The Client will have a limited, non-exclusive, non-transferable, and onerous right to use, access, and utilize AF Robotics's SaaS and/or PaaS Services for their internal operations and management. Reproduction of the SaaS and/or PaaS software, in whole or in part, its transmission, storage, or access by any means, without prior written authorization from the Company is prohibited.
7. Indemnity and Disclaimer of Liability
AF Robotics will not be liable, directly or indirectly, under any circumstances, for obligations that are not solely and exclusively attributable to it. The Company will not be responsible for damages caused by harmful agents on the User's equipment or failures in the Service attributable to third parties or caused by Force Majeure or Acts of God. The User agrees to exempt, defend, indemnify, and hold harmless the Company against any claims, liabilities, damages, losses, and expenses arising from the User's breach of these Terms and Conditions or misuse of the Platform.
8. Warranties and Withdrawal
AF Robotics will provide the necessary support service for the operation of both SaaS and PaaS services and website navigation. AF Robotics does not grant any warranty regarding the reliability, availability, timeliness, quality, suitability, accuracy, or completeness of the Service or results that the Client or User may obtain when using the service.
9. Term, Suspension, and Termination of Service
The Service will end along with its term, and when a User, Client, or Affiliate breaches any of the obligations and/or carries out any of the prohibitions stipulated in these Terms and Conditions.
10. Privacy Policy and Personal Data Processing
AF Robotics, with its registered office in COLOMBIA, will be represented for all contact and claim purposes regarding data processing by the law firm indicated in the contact section or in any private and particular communication with the User. The Company informs the owners of Personal Data processed by the company about the following information processing policy ("the Policy"), in compliance with the provisions of Law 1581 of 2012 and the Single Regulatory Decree 1074 of 2015. The purpose of this policy is to inform the owners of Personal Data of their rights, as well as the mechanisms and procedures established by the Company to guarantee the effectiveness of those rights.
10.1 Principles
In the development of its commercial activities, the Company will collect, use, store, transmit, and perform various operations on the Personal Data of the Data Subjects. All Personal Data Processing carried out by the Company, Data Controllers, Processors, and/or third parties to whom Personal Data is transferred must comply with the principles and rules established in the Law and in this Policy to guarantee the right to habeas data of the Data Subjects and comply with the obligations of the Law and the Company.
10.2 Processing and Purposes
The Personal Data that the owner provides will be stored in the Company's databases. Depending on your relationship with the Company (for example, Users, Clients, Affiliates, suppliers, contractors, principals, agents, intermediaries, representatives, among others), the personal information collected about the aforementioned persons, whether natural or legal, will be processed manually and/or automatically.
The Company will use personal information to comply with contractual and legal obligations and to carry out activities that are part of its corporate purpose.
10.3 Rights of the Owner of Personal Data
According to the law, Personal Data Subjects have the following rights: To know, update and rectify their Personal Data, to request proof of the authorization granted to the Company, to submit requests regarding the use that has been given to their Personal Data, to file complaints with the Superintendence of Industry and Commerce for infractions of the Law, to revoke the authorization and/or request the deletion of Personal Data, and to access their Personal Data that have been processed.
10.4 Person in Charge of Personal Data Protection
The Company has designated [Contact Designee Name] through the email address contacto@vejaranoycalderon.com to receive and address requests, complaints, claims, and inquiries of all kinds related to Personal Data.
AF Robotics will not be liable, directly or indirectly, under any circumstances, for obligations that are not solely and exclusively attributable to it. The Company will not be responsible for damages caused by harmful agents on the User's equipment or failures in the Service attributable to third parties or caused by Force Majeure or Acts of God. The User agrees to exempt, defend, indemnify, and hold harmless the Company against any claims, liabilities, damages, losses, and expenses arising from the User's breach of these Terms and Conditions or misuse of the Platform.
8. Warranties and Withdrawal
AF Robotics will provide the necessary support service for the operation of both SaaS and PaaS services and website navigation. AF Robotics does not grant any warranty regarding the reliability, availability, timeliness, quality, suitability, accuracy, or completeness of the Service or results that the Client or User may obtain when using the service.
9. Term, Suspension, and Termination of Service
The Service will end along with its term, and when a User, Client, or Affiliate breaches any of the obligations and/or carries out any of the prohibitions stipulated in these Terms and Conditions.
10. Privacy Policy and Personal Data Processing
AF Robotics, with its registered office in COLOMBIA, will be represented for all contact and claim purposes regarding data processing by the law firm indicated in the contact section or in any private and particular communication with the User. The Company informs the owners of Personal Data processed by the company about the following information processing policy ("the Policy"), in compliance with the provisions of Law 1581 of 2012 and the Single Regulatory Decree 1074 of 2015. The purpose of this policy is to inform the owners of Personal Data of their rights, as well as the mechanisms and procedures established by the Company to guarantee the effectiveness of those rights.
10.1 Principles
In the development of its commercial activities, the Company will collect, use, store, transmit, and perform various operations on the Personal Data of the Data Subjects. All Personal Data Processing carried out by the Company, Data Controllers, Processors, and/or third parties to whom Personal Data is transferred must comply with the principles and rules established in the Law and in this Policy to guarantee the right to habeas data of the Data Subjects and comply with the obligations of the Law and the Company.
10.2 Processing and Purposes
The Personal Data that the owner provides will be stored in the Company's databases. Depending on your relationship with the Company (for example, Users, Clients, Affiliates, suppliers, contractors, principals, agents, intermediaries, representatives, among others), the personal information collected about the aforementioned persons, whether natural or legal, will be processed manually and/or automatically.
The Company will use personal information to comply with contractual and legal obligations and to carry out activities that are part of its corporate purpose.
10.3 Rights of the Owner of Personal Data
According to the law, Personal Data Subjects have the following rights: To know, update and rectify their Personal Data, to request proof of the authorization granted to the Company, to submit requests regarding the use that has been given to their Personal Data, to file complaints with the Superintendence of Industry and Commerce for infractions of the Law, to revoke the authorization and/or request the deletion of Personal Data, and to access their Personal Data that have been processed.
10.4 Person in Charge of Personal Data Protection
The Company has designated [Contact Designee Name] through the email address contacto@vejaranoycalderon.com to receive and address requests, complaints, claims, and inquiries of all kinds related to Personal Data.